Support – FAQ

HEARTraining

Why is the HEARTraining in retreat format?

One of the core elements of the HEARTraining and its inherent success is the retreat setting. Based on Steve’s direct experience with teaching thousands of students around the world, this is where the magic happens.

The power of the retreat setting is that it creates a unique life experience, of special value to both students and mentors. It has added so much to the learning process, and contributed so significantly to the development of the students, that we’re humbled by it. It allows for the emergence of a supportive community, from a container of trust and compassion. Students and mentors are profoundly nurtured by the ease and acceptance as our mindful path unfolds in a heart-oriented way.

How can I get a new password?

If you want to change your password: open your Virtual Classroom. On top, next to “OI Website,” you will see a circle that is the access point to your personal information. Click on the circle and select “Settings” from the dropdown menu. On the page that opens up enter your new password.

If you are locked out of the Virtual Classroom and you forgot your password: open Virtual Classroom. Click on I forgot my password. And follow the instructions.

How can I reset my password?

If you want to rest your password: open your Virtual Classroom. On top, next to “OI Website,” you will see a circle that provides the access point to your personal information. Click on the circle and select “Settings” from the dropdown menu. On the page that opens up enter your new password.

If you are locked out of the Virtual Classroom and you forgot your password: open Virtual Classroom. Click on I forgot my password. And follow the instructions.

Why can’t I see other training levels in the OI Virtual Classroom?

If you cannot view a section in your OI Virtual Classroom, it is because they are not included in your membership level. For example, as an OI HEARTraining member you won’t be able to access OI Expert membership content.

If you’d like to upgrade your membership, please email Tashia at tashia@organicintelligence.org.

Can I transfer from one HEARTraining to another?

Yes, transfers are available with certain restrictions. Please see our Sales, Cancellation, Refund and Transfer Policy for detailed information.

It is strongly recommended that you complete the training in the same location and with the group where you started. The community support you will receive and the coherence of group continuity is an essential element of the HEARTtrainings. And, we understand that life happens.

If you need to change training locations please make your request for transfer at least 30 days prior to a training start date.

Please consult with your mentor to process the consideration of transfer. If a request for transfer is granted your current mentor will assist in assignment of a new mentor in the new location.

Transfer requests can be made in writing by emailing Tashia at tashia@organicintelligence.org.

Can I take HEARTraining modules by video?

If you need to miss all or part of one training module it is possible to catch up with video and work through the missed exercises with the oversight of your assigned Mentor.

Following Video Make-up requirements apply:

Full tuition applies, plus any additional fees that may be charged by the Mentor assigned to you.

While it’s not ideal for your own professional and personal development, you may take HEART 1 and 2 by video and join the journey live in HEART 3. Paid consultation and remediation may be required.

HEART 6 cannot be taken by video. If you cannot attend HEART 6 in your initial location, you can attend in another location at least one month after completing HEART 5.

How can I inform you of any health issues before attending HEARTraining?

We really appreciate if you let us know in advance. To notify our office, please contact Tashia at +1 (760) 634-3691, or email tashia@organicintelligence.org with specific information about your condition.

For more information, please read our Health Policy.

If I live nearby, do I need to pay a commuter fee?

We charge all students a commuter fee, which includes lunch, dinner, snacks, & facilities fee. To support the retreat setting of our trainings you will be able to enjoy meals together with your new OI friends and OI staff. The conversations, getting to know one another on a human level is very healing in itself — and is part of the OI retreat experience our students come to cherish.

One of the core elements of the HEARTraining, and its inherent success, is the retreat setting. Based on Steve’s direct experience with teaching thousands of students around the world, this is where the magic happens.

The power of the retreat setting is that it creates a unique life experience, of special value to both students and mentors. It has added so much to the learning process, and contributed so significantly to the development of the students, that we’re humbled by it.

We wish this experience for everyone.

Can I get a refund for the HEARTraining?

Yes, we are happy to refund your tuition if you are not able to continue, or unhappy with the training. Certain restrictions apply. Please read our Sales, Cancellation, Refund and Transfer Policy for detailed information.

What is your policy for missing a HEARTraining module due to health issues?

First of all, we are sorry to hear that you may have to miss a training module due to health issues. We wish you betterment and healing.

If you have to miss a live HEARTraining module due to a serious health condition or pregnancy you have the option to make up for the missed module by video with the help of a personal mentor. For details please see our Sales, Cancellation, Refund and Transfer Policy, section “Transfers.” Some restrictions apply.

We really appreciate if you let us know in advance. To notify our office, please contact Tashia at +1 (760) 634-3691, or email tashia@organicintelligence.org with specific information about your condition.

Can I take a leave of absence from the HEARTraining?

Any student can take a leave of absence for a maximum period of two years. You may continue the training in another location. If your leave of absence exceeds a period of two years the last training module you attended will need to be retaken, either in person or by video.

We are happy to assist you with this process. Please contact Tashia at +1 (760) 634-3691, or tashia@organicintelligence.org.

I can’t log in to the OI Virtual Classroom

If you are locked out of the Virtual Classroom and you forgot your password: open Virtual Classroom. Click on I forgot my password. And follow the instructions.

If this doesn’t work please email Tashia at tashia@organicintelligence.org with detailed information on what the issue is.

I can’t see a particular video in the OI Virtual Classroom

Please email Tashia at tashia@organicintelligence.org with detailed information: please let us know what video is affected, and what issues you are experiencing.