Support – FAQ

HEARTraining

Would I receive CE Credit when I miss part of a residential training module?

Our CE partner organizations require in-person attendance of all contact hours at each residential retreat of the HEARTraining^® to qualify for CE Credit. Unfortunately partial credit is not awarded. For detailed information visit the HEARTraining CE Credits page.

Why is the HEARTraining residential?

One of the core elements of the HEARTraining, and its inherent success, is the residential retreat setting.  Based on Steve’s direct experience with teaching thousands of students around the world, this is where the magic happens.

The power of the residential setting is that it creates a unique life experience, of special value to both students and mentors. It has added so much to the learning process, and contributed so significantly to the development of the students, that we’re humbled by it.

The residential nature of the HEARTraining is what allows for the emergence of a supportive community, from a container of trust and compassion. Students and mentors are profoundly nurtured by the ease and acceptance as our mindful path unfolds in a heart-oriented way.

If I live nearby, do I need to pay a commuter fee?

If you live nearby, and the Full Residence experience is not possible, we do have a Commuter option, and we do charge a commuter fee.  To support the residential nature of our trainings you will be able to enjoy meals together with your new OI friends and OI staff.  The conversations, getting to know one another on a human level is very healing in itself — and is part of the OI retreat experience our students come to cherish.

One of the core elements of the HEARTraining, and its inherent success, is the residential retreat setting.  Based on Steve’s direct experience with teaching thousands of students around the world, this is where the magic happens.

The power of the residential setting is that it creates a unique life experience, of special value to both students and mentors. It has added so much to the learning process, and contributed so significantly to the development of the students, that we’re humbled by it.

We wish this experience for everyone.

How can I get a new password?

If you want to change your password: open your Virtual Classroom by going to oi.kajabi.com. On the top of the page select “My Profile,” select the tab “Password,” and enter your new password.

If you are locked out of oi.kajabi.com and you forgot your password: open oi.kajabi.com. Click on I forgot my password. And follow the instructions.

How can I reset a password?

Open your Virtual Classroom by going to oi.kajabi.com. On the top of the page select “My Profile,” select the tab “Password,” and enter your new password.

Why can’t I see other levels or tabs in the OI Virtual Classroom?

If you cannot view a section in your OI Virtual Classroom, it is because they are not included in your membership level. For example, as an OI Basics member you won’t be able to access OI Expert membership content.

If you’d like to upgrade your membership, please email Tashia at tashia@organicintelligence.org.

Can I refer others?

We love it when you refer others! If you are an OI Basics, HEARTraining® or OI Expert member you may qualify for commissions as a Referring Partner. Please see our Referral Partner page for more details, and how to sign up.

Can I transfer from one HEARTraining to another?

Yes, transfers are available with certain restrictions. Please see our Sales, Cancellation, Refund and Transfer Policy for detailed information.

It is strongly recommended that you complete the training in the same location and with the group where you started. The community support you will receive and the coherence of group continuity is an essential element of the residential trainings. And, we understand that life happens.

If you need to change training locations please make your request for transfer at least 30 days prior to a training start date.

Please consult with your mentor to process the consideration of transfer. If a request for transfer is granted your current mentor will assist in assignment of a new mentor in the new location.

Transfer requests can be made in writing by emailing Tashia at tashia@organicintelligence.org.

Can I take HEARTraining retreats by video?

If you need to miss all or part of one Residential Retreat it is possible to catch up with video and work through the missed exercises with the oversight of your assigned Mentor.

Following Video Make-up requirements apply:

Only one Residential Retreat, or part thereof, can be taken by video. Full tuition applies, plus any additional fees that may be charged by the Mentor assigned to you.

If you want to join the HEARTraining after Retreat 1 has taken place in your preferred location, you have the option to take Retreat 1 by video or to take it in another location before Retreat 2 begins. It is important to have at least 1 month between Retreats 1 and 2 so your soul and nervous system have time to assimilate the experience.

Retreat 6 cannot be taken by video. If you cannot attend Retreat 6 in your initial location, you can attend in another location at least one month after completing Retreat 5.

How can I inform you of any health issues before attending HEARTraining?

We really appreciate if you let us know in advance. To notify our office, please contact Tashia at +1 (760) 634-3691, or email tashia@organicintelligence.org with specific information about your condition.

For more information, please read our Health Policy.

Can I get a refund for HEARTraining?

Yes, we are happy to refund your tuition if you are not able to continue, or unhappy with the training. Certain restrictions apply. Please see our Sales, Cancellation, Refund and Transfer Policy for detailed information.

What is your policy for missing a HEARTraining retreat due to health issues?

First of all, we are sorry to hear that you may have to miss a retreat due to health issues. We wish you betterment and healing.

If you have to miss a live HEARTraining retreat due to a serious health condition or pregnancy you have the option to make up for the missed retreat by video with the help of a personal mentor. For details please see our Sales, Cancellation, Refund and Transfer Policy, section “Transfers.” Some restrictions apply.

We really appreciate if you let us know in advance. To notify our office, please contact Tashia at +1 (760) 634-3691, or email tashia@organicintelligence.org with specific information about your condition.

Can I take a leave of absence from the HEARTraining?

Any student can take a leave of absence for a maximum period of two years. You may continue the training in another location. If your leave of absence exceeds a period of two years the last retreat you attended will need to be retaken, either in person or by video.

We are happy to assist you with this process. Please contact Tashia at +1 (760) 634-3691, or tashia@organicintelligence.org.

I can’t login to the OI Virtual Classroom

Please email Tashia at tashia@organicintelligence.org with detailed information on what the issue is.

I can’t see a particular video in the OI Virtual Classroom

Please email Tashia at tashia@organicintelligence.org with detailed information: please let us know what video is affected, and what issues you are experiencing.